http://default/ en http://default/2018/4-types-of-it-work <div data-history-node-id="340" class="h-entry node node--type-piece node--view-mode-fulltext ds-1col clearfix"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Just finished reading <a href="https://www.amazon.co.uk/Phoenix-Project-DevOps-Helping-Business/dp/0988262509?SubscriptionId=AKIAILSHYYTFIVPWUY6Q&tag=duckduckgo-ffab-uk-21&linkCode=xm2&camp=2025&creative=165953&creativeASIN=0988262509">The Phoenix Project </a>for the third time. I’m fascinated. So many important concepts. One of the more enlightening ones for me are the four types of IT work:</p> <h2 id="Businessprojects">Business projects</h2> <p>Projects around delivering direct customer value.</p> <h2 id="InternalITprojects">Internal IT projects</h2> <p>Infrastructure and operations projects, internal improvements. The production line for delivering the above business projects.</p> <h2 id="Changes">Changes</h2> <p>Fixed, changes, improvements generated by the two above.</p> <h2 id="Unplannedwork">Unplanned work</h2> <p>Incidents, fixing problems in the three previous types of work. Unplanned work can significantly reduce the amount of time available for planned work.</p> <p>One simple insight: in order to deliver the product or service you need to work on and improve the tools you use to deliver.</p> </div> <div class="field field--name-taxonomy-vocabulary-1 field--type-entity-reference field--label-inline"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="http://default/tag/book" hreflang="en">book</a></div> <div class="field__item"><a href="http://default/taxonomy/term/129" hreflang="en">devops</a></div> </div> </div> <span class="hidden"><a href="https://brid.gy/publish/twitter"></a></span> <div class="node__links"> <ul class="links inline"><li class="comment-forbidden"></li></ul> </div> </div> Sat, 06 Jan 2018 22:56:13 +0000 Roy 340 at http://default